<%@LANGUAGE="JAVASCRIPT" CODEPAGE="1252"%> NCUE SOM Feedback
Service Operations Management Please fill up this questionnaire honestly. There are no right and no wrong answers. Just click on the button that is closest to your feelings about that question. Thank you for your time.
Importance   Dimension   Satisfaction   Comments
Not important
Very important
 
Organization
   Very dissatisfied
Very satisfied
   
  I knew the date and time of each class (even if it changed)    
             
  I knew what we were studying each class    
             
  The ideas from this class are of practical and helpful. I think it will me in the future at work    
             
  The powerpoint slides were easy to understand    
             
  I was able to obtain the reading material without problem    
             
  The classroom met my needs    
             
  The readings were useful for the course    
             
Not important
Very important
  
Instructor
   Very dissatisfied
Very satisfied
    
  The instructor was credible on the subject of Service Operations Management    
             
  The instructor had energy and passion in class    
             
  The instructor spoke clearly and at the right speed    
             
  The pace of the class was suitable for me    
             
  The instructor's examples were relevant and useful    
             
  The instructor created an environment that made it easy for me to participate    
             
Not important
Very important
  
Teaching method
  Very dissatisfied
Very satisfied
    
  The exercises in class helped me to get a better understanding of Service Operations Managmenet    
             
  The instructions for the exercises were easy to follow    
             
  The mid-term and final project helped me to learn about Service Operations Management    
             
  The instructor encouraged me to think as well as learn new information    
             
  The instructor's assessment of the course was fair    
             
Not important
Very important
  
Customer's role
  strongly dissagree

strongly agree

    
  I helped increase the quality of the class by regularly adding to class discussion    
             
  I completed the readings for the class    
       
Yes
No
    
Everyone contributed fairly in our group work  
 
       
0-5
6-10
11-20
21-30
31-50
    
In class I completed X% of the group work    
             
   
Overall
   Low
Normal
 High    
The workload for this course was:        
       
<30%
30%
50%
75%
100%
    
In class I could understand X% of what the instructor said    
        No
Maybe
Yes
    
I would tell other people to take this course  
 
        easiest
like others
hardest    
This was the ___________ course I've studied  
 
             
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