Getting Started  
Syllabus This introduces the class, lists the reading, and describes the structure of the course assessment.

download here
Mini-introduction Your introduction to me. Please complete it, save it and upload (see bottom of this page).

download here
Course projects This course if project based. There are two presentations to complete.

download mid-term here

download final here

Getting Ahead   Project examples Each example includes the group project, the presentation files and my comments and feedback. Read look at these examples and learn from them. How will your project be better?
example 1 example 2 example 3
Getting Seen   Photos See previous classes here. Click on the photo to download. See who you recognize. Let them give you word-of-mouth information to help you decide if you want to participate in the class.
Getting Feedback  

Upload Use this space to upload your class projects. Please only use lower case for file names. Do not use special characters, like apostrophe ('), slash (/ ), quotation marks (") or Chinese characters. You can use RAR or ZIP for multiple files.



Feedback Below are your projects with my feedback. Please e-mail me if you have comments or questions.

Strategies

4 Beatles.pdfGroup 4.pdfHappy queen.pdf
King Alex.pdf
Getting Class Materials  

Reference Take a look at these videos or read these files. They are part of our class. These files are big. Use a fast connection to download! Some files need the FLV player found here.

Session 1

reading_wk_2.pdf reading_wk_2a.pdf

Session 2

reading_wk_3.pdf reading_wk_3a.pdf

Session 3

Reading_listening_to_customers.pdf

Session 8

lean_service.pdf
Giving Feedback  

Give feedback Feedback helps improve classes. This is not connected with your grade. It is anonymous. Thank you for your input. Click here to complete the form and click "submit".