Su, H.-J., Yang, C. S., & Stanworth, J. O. (2014). A summer adventure in Taiwan: Academics, society and culture. In EAIE Prague 2014. Prague: EAIE.
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Hsu, R.S. & Stanworth, J.O., 2014. The Tao (pathway) that we move along: contemplation, contextualization and empirical investigation of Chinese theories of work motivation. In 2014 IACMR Conference. 2014 IACMR Conference. Beijing, China P.R.C.: IACMR.2014 IACMR Conference
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Stanworth, J. O., & Hsu, R. S. (2013). Chinese service quality: developing a construct and its interpretation. In M.-H. Huang, A. Parasuraman, & K. N. Lemon (Eds.), 2013 Frontiers in Service Conference. Presented at the 2013 Frontiers in Service Conference, Taipei, Taiwan. R.O.C.
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Hsu, R. S., & Stanworth, J. O. (2013). Situated adoption theory: Chinese customers in adoption. In M.-H. Huang, A. Parasuraman, & K. N. Lemon (Eds.), 2013 Frontiers in Service Conference. Presented at the 2013 Frontiers in Service Conference, Taipei, Taiwan. R.O.C.
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Chou, H., Stanworth, J. O., Tsai, C., & Hong, P. (2013). The Service Relationship in a Chinese Collectivist: the Customers Perspective. Tenth AIMS international conference on management. Presented at the Tenth AIMS international conference on management, Bangalore, India: Indian Institute of Management.
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Stanworth, J. O., & Hsu, R. S. (2012). Conceptualizing the interdependent social actor in self-service technology adoption. The 12th International Research Conference in Service Management. Presented at the The 12th International Research Conference in Service Management, La Londe (France): IAE, Marseille Universite.
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Hsu, R. S., & Stanworth, J. O. (2011). Designing co-creation in collectivist social contexts: Scripts and improvisations. In R. Verma (Ed.), QUIS 12. Presented at the The 12th International Research Symposium on Service Excellence in Management, Cornell University (U.S.A.).
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Chen, L. S., & Stanworth, J. O. (2010). Pretty Dead - Chinese perceptions towards adoption of self service technologies. Association of Chinese Management Educators.
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Stanworth, J. O., & Hsu, R. S. (2010). Operating the Chinese internal service encounter: An explanation through internal service encounter quality and (dis)satisfaction. Presented at the ISES Global Conference on Service Excellence.
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Stanworth, J. O., & Hsu, R. S. (2010). Technology in service: a Chinese relational quo vadis? 2010 Conference on E-business.
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Stanworth, J. O., & Hsu, R. S. (2010). Understanding Chinese internal service encounter quality: In V. Chen (Ed.), The xx acme international conference on pacific rim management.
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Hsu, S. R., Stanworth, J. O., & Chang, H. T. (2009). The service predisposition in a Chinese context. QUIS 11. Presented at the QUIS 11, Wolfsburg, Germany: Katholische Universitat Eichsatt-Ingolstadt.
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Stanworth, J. O. (2009). Service innovation: localizing service quality for Chinese cultural preferences. 2009 Annual Innovation Summit. Presented at the 2009 Annual Innovation Summit, Shanghai (China P.R.C.).
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Stanworth, J. O., & Wang J. (2009). Service quality in a Chinese cultural context. The Conference of Information Management and Digital Content. Changhua University of Education.
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Stanworth, J. O., & Warden, C. W. (2009). Business to business customer service and outcomes. In W. Wu (Ed.), 19th International Conference on Pacific Rim Management. Presented at the 19th International Conference on Pacific Rim Management, San Franscisco (U.S.A.): Association of Chinese Management Educators.
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Chang, H. T., Hsu, R. S., & Stanworth, J. O. (2009). Service quality in a Chinese context: behavioural drivers. The Conference of Information Management and Digital Content. Presented at the The Conference of Information Management and Digital Content., Changhua (Taiwan R.O.C.): National Changhua University of Education.
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Stanworth, J. O., & Chen, S. (2009). The internal service encounter in a Chinese cultural context. In L. Altinay (Ed.), The 4th International Conference on Service Management. Oxford, U.K.: Oxford Brookes University.
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Stanworth, J. O., Wang, J., & Wei, M. (2008). De Lai Scooter Store. IMCONF 2008: First international conference on case studies and critical incidents. Presented at the IMCONF 2008: First international conference on case studies and criticdal incidents, National Cheng Kung University (Taiwan R.O.C.).
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Stanworth, J. O., Warden, C. A., & Huang, S. (2008). Hypermarket service quality with a Chinese flavour. INFORMS Marketing Science - annual meeting.
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Stanworth, J. O., & Chen, S. (2008). A Chinese perspective on the internal service encounter. In H. S. Mahmassani (Ed.), INFORMS (Institute for Operations Research and Management Science). Presented at the INFORMS (Institute for Operations Research and Management Science), Washington DC (U.S.A.): INFORMS.
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Stanworth, J. O., Warden, C. A., & Huang, S. (2008). Service Myopia? Chinese Customer Centric Benefits in Hypermarkets. In K. H. Kim (Ed.), 2008 Global Marketing Conference. Presented at the 2008 Global Marketing Conference, Jiao Tong Unviersity, Shanghai (China P.R.C.): Korean Academy of Marketing Science.
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Stanworth, J. O., & Baillargeon, S. M. (2008). B2B Relationships: Satisfiers and Dissatisfiers of American and Canadian SMEs in Deep Partnerships. In S. Llosa, K. Goudarzi, & C. Orsingher Eds., 10th International Research Seminar in Service Management. Presented at the 10th International Reserach Seminar in Service Management, La Londe (France): Universite Paul Cezanne, IAE.
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Stanworth, J. O., Warden, C. A., & Huang, S. (2007). Differentiation through service: the Chinese customer perspective. In S. Bharadwaj, J. K. Han, D. B. Montgomery, & C. T. Tan (Eds.), INFORMS Marketing Science Conference.
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Stanworth, J. O., & Lee, W. (2005). Key Concepts in the Design of Service Delivery Systems: How Well does QFD meet Expectations. In W. Wu (Ed.), Cross Straights Conference on Management and Finance. Presented at the Cross Straights Management Conference on Management and Finance, National Cheng Kung University (Taiwan R.O.C.): National Cheng Kung University.
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Stanworth, J. O., & Mahesh, V. S. (1998). The Professional Service Firm: Designing Delivery Systems. In P. Eiglier, E. Langeard, & V. Mathieu (Eds.), 5th International Reserach Seminar on Service Management. Presented at the 5th International Reserach Seminar on Service Management, La Londe (France): Universite Paul Cezanne, IAE.
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